VICIDIAL – Astiostech

Why banks in Malaysia chose Astiosdialer for their collection and recovery business?

Business Requirements In a bid to enhance efficiency, a top Malaysian bank looked to adopt an autodialer solution for its collection and recovery team. Starting with 50 agents and eyeing expansion to 140+, the bank harbored concerns about the potential costs. Specifically, they worried about expenses tied to implementation, integration, licensing, and ongoing support. Challenges […]

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Call Conversation Recording in VICIDIAL

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By Default in VICIDIAL call conversation recordings name have just Full date and customer Phone. And I always change it to save all related info by using more parameters. CAMPAIGN_AGENT_FULLDATE_CUSTPHONE_LEADID It will be useful when your customer will ask to give him all related call conversations to his campaign. If you have not set this before

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VICIDIAL Monitor and Barge

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VICIDIAL Monitor and Barge Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime Select “Choose Report Display Options” And Select if you want to Monitor or BARGE And set the phone number you want to

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VICIDIAL Chat Log

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You have enabled Chat in VICIDIAL but you cant find Agent Chat Logs? Goto Reports – Admin Utilities at the bottom of the page. And search for “Agent Manager Chat Log” you can search for all chats or even for the specific chats in customer or agent chats.

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VICIDIAL CRM integration

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You can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign level in the web form field. Here is a sample

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