GLPI
Complete IT Asset & Service Management, Simplified
Introduction
GLPI is a leading open-source IT Asset Management (ITAM) and IT Service Management (ITSM) platform that helps organizations gain control of their IT infrastructure, streamline support, and reduce costs.
From asset tracking to service desk operations, GLPI delivers enterprise-grade capabilities in a single, scalable solution.
As the official GLPI partner in Malaysia, Astiostech provides the expertise to design, implement, and support GLPI deployments, ensuring businesses achieve maximum value and seamless integration into their IT environments.
Solution Overview
Today’s IT teams face challenges such as managing complex infrastructures, controlling software compliance, and delivering efficient IT services. Manual processes and siloed tools often lead to rising costs, wasted resources, and dissatisfied users.
GLPI solves these problems by providing a centralized platform that combines IT asset management, helpdesk, service management, and compliance tracking. With GLPI, IT decision-makers gain visibility, control, and automation—all in one solution that’s both cost-effective and flexible.
Key Features & Capabilities
- Comprehensive Asset Management – Real-time visibility of hardware, software, and network devices.
- Helpdesk & Ticketing System – Streamlined IT support with SLA management and automation.
- CMDB (Configuration Management Database) – Understand relationships and dependencies across assets.
- Inventory & Discovery – Automated asset discovery and updates for accurate data.
- Software License Management – Track, manage, and ensure compliance to reduce risks.
- Change & Project Management – Plan, track, and control IT initiatives with structured workflows.
- Custom Reports & Dashboards – Data-driven insights for smarter decisions.
- Open-Source Flexibility – Integrate with third-party tools and tailor GLPI to unique needs.
Use Cases / Industries
GLPI is trusted by organizations across industries:
- Enterprises – Reduce IT costs while improving service delivery.
- Government Agencies – Ensure compliance, security, and accountability.
- Education Institutions – Manage IT labs, devices, and campus-wide support.
- Healthcare Providers – Track mission-critical assets and ensure service uptime.
- Service Providers & MSPs – Deliver IT asset and service management as a managed service.
Services from Astiostech
As Malaysia’s official GLPI partner, Astiostech ensures your GLPI deployment is a success with end-to-end services:
- Software Licensing – Access official GLPI licenses tailored to your needs.
- Consultation & Design – Align GLPI with your IT strategy and goals.
- Implementation & Customization – Deploy, configure, and integrate GLPI into your environment.
- Training – Equip IT teams with the knowledge to maximize GLPI’s potential.
- Support & Maintenance – Reliable, ongoing support to ensure peak performance.
Outcomes & Benefits
Organizations using GLPI experience measurable improvements across IT operations:
- Centralized IT Visibility – Manage all assets from a single platform for clarity and control.
- Cost Optimization – Avoid compliance penalties, eliminate unused licenses, and reduce overspending.
- Improved IT Efficiency – Automate discovery, tracking, and support workflows to save time.
- Faster Service Delivery – SLA-driven helpdesk ensures quicker responses and happier end users.
- Compliance & Audit Readiness – Maintain accurate records and generate audit-friendly reports.
- Better Collaboration – Manage projects and changes with accountability and transparency.
- Scalability & Flexibility – Suitable for SMBs, enterprises, and government; grows with your business.
- Data-Driven Decisions – Use dashboards and reports to identify bottlenecks and optimize resources.
- Lower Total Cost of Ownership – Open-source model reduces licensing costs while providing enterprise-grade features.
In short, GLPI empowers IT teams to do more with less—reducing costs, improving control, and enhancing service quality.
Take the next step toward smarter IT operations.
Contact Astiostech today to explore how GLPI can transform your IT Asset and Service Management.
